Co-creating customer-focused solutions within business networks: a service...
AbstractPurpose – Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co-create effective solutions that...
View ArticleValue co-creation and university teaching quality: Consequences for the...
AbstractPurpose – The purpose of this paper is to investigate value co-creation in assessing higher education (HE) teaching quality by acknowledging the influence of all interacting parties: teachers,...
View ArticlePractices and experiences: challenges and opportunities for value research
AbstractPurpose – The purpose of this paper is to distinguish experiences from practices and relate this distinction to current developments in value research within service-dominant (S-D) logic and...
View Article“Five Co-s” in innovating: a practice-based view
AbstractPurpose – The purpose of this paper is to frame innovation as a process of co-creation according to a practice-based view. Design/methodology/approach – The paper focuses on the innovation...
View ArticleViable service systems and decision making in service management
AbstractPurpose – The purpose of this paper is to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on the assumption...
View ArticleThe emergence of the new service marketing: Nordic School perspectives
AbstractPurpose – The purpose of this paper is to offer a reflective account of the emergence of new marketing theory as seen through the lens of the Nordic School of Service....
View ArticleShaping, Organizing, and Rethinking Service Innovation: A Multidimensional...
AbstractPurpose - This article reviews key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the opportunities...
View ArticleExploring internal mechanisms forming customer servicescape experiences
AbstractPurpose - The aim of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service...
View ArticleAntecedents to Participation in Corporate Social Responsibility Programs
AbstractPurpose - In today’s competitive marketplace, companies are devoting an increasing amount of time and money to establishing themselves as socially responsible, in an effort to appeal to the...
View ArticleCollaboration competency and partner match for e-service product innovation...
AbstractPurpose - This paper describes the relationships among collaboration competency, partner match, knowledge integration mechanisms (KIMs), and e-service product...
View ArticleHow Organizational and Employee-Customer Identification, and Customer...
AbstractPurpose - In this research, the authors examine the impact of organizational and employee-customer identification on job engagement. The paper also explores the role of customer orientation in...
View ArticleShaping, organizing, and rethinking service innovation: a multidimensional...
AbstractPurpose– The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the...
View ArticleExploring internal mechanisms forming customer servicescape experiences
AbstractPurpose– The purpose of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service experience....
View ArticleAntecedents to participation in corporate social responsibility programs
AbstractPurpose– In today's competitive marketplace, companies are devoting an increasing amount of time and money to establishing themselves as socially responsible, in an effort to appeal to the...
View ArticleCollaboration competency and partner match for e-service product innovation...
AbstractPurpose– The purpose of this paper is to describe the relationships among collaboration competency, partner match, knowledge integration mechanisms (KIMs), and e-service product innovation....
View ArticleHow organizational and employee-customer identification, and customer...
AbstractPurpose– The purpose of this paper is to examine the impact of organizational and employee-customer identification on job engagement. The paper also aims to explore the role of customer...
View ArticleA service science approach for improving healthy food experiences
AbstractPurpose– Insufficient attention to the specific nature of healthy food experiences might limit the success of related innovations. The purpose of this article is to adopt a value-in-use...
View ArticleService-dominant networks: An evolution from the service-dominant logic...
AbstractPurpose– This article seeks to advance a novel service network perspective, based on the service-dominant logic, designated as service-dominant networks (SDN). Design/methodology/approach–...
View ArticleRelative importance of satisfaction dimensions on service performance: A...
AbstractPurpose– This paper seeks to examine the relevance of some existing Western motivation and job design theories in explaining employees' service performance, termed service orientation in...
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